This is an additional service that we offer to stabilize a tree into the container of
your choice. We use our industrial foam machine to fill the container and stabilize
the tree at a proportionate height. Once it is secured in the container, we will top it
off with the moss or rock of your choosing.

Once you have added the desired tree and container into your cart, you can search
in the search bar “basketizing” and select the correct basketizing for your container,
based off the dimensions listed in the description, then add it to your cart. If you
are adding multiple trees and basketizings to your order, then please specify in the
notes which tree, container, and topping you would like for each pairing (ex:
FP1215 + CN1313 SM + Mood Moss). That will help our warehouse team to
know how to basketize each tree according to your wishes.

We only have an opening order minimum of $500 for US domestic orders, and
$750 for international accounts. All subsequent orders do not have a minimum
requirement.

In order to determine if we can accommodate your rush order request, we do need
to know the need by date, the items in the order, and where it is shipping to. From
there, we will discuss with our other departments if we can accommodate the rush,
and what the rush fee will be.

We do offer local pick up for those that are in our area. Our warehouse receiving
and pick up hours are Monday – Friday, 8:30am – 4:30pm (closed for lunch
between 12pm – 1pm everyday). If you have received the notification saying your
order is ready for pickup, you are able to come by anytime within our receiving
hours, to pick up your order. However, we don’t always have our sales staff here in
our office to assist you with shopping in our cash & carry rooms or showrooms, so
we are unable to accommodate walk-in shopping appointments. If you’d like to
shop when you come to pick up your order, please contact us 24 hours in advance
to see if our sales staff can accommodate your shopping appointment.

Yes, if you are local, we’d love to give you a tour of our showroom and cash & carry
rooms! It helps to get a better visual of our products when items can be seen staged
and made up. We kindly request that appointments be made via phone or email
preferably 2-3 business days in advance, but if time does not allow, we need a
minimum of 24 hours notice to ensure that our sales staff is available to take your
appointment.

Our shipping costs are 20% of your order total (before discounts are applied).
Depending on the size of your order, and where it is shipping to, we use FedEx for
individual boxes, and we use freight when your order is large enough. We use
established freight transportation companies when shipping pallets. Due to the size
and fragility of our items, and depending on the shipping destination, we have
found that shipping costs turn out to be 20% of your order. We don’t profit off of
shipping costs, we charge the cost we are quoted for shipping, plus the cost of
materials to box/palletize your order. If you feel that your shipping cost are
unreasonably high, we can run a shipping quote based on your order and
determine the most cost-effective way to ship your order.

If you are located outside of the US, or in Hawaii, we prefer to use your Freight
Forwarder, or Customs Broker when shipping your orders. It is the most cost-
effective way to ship your order.