Terms and Conditions

To Become a Buyer, Please Complete the Following:

  • Read and agree to our terms and conditions below.
  • Fill out and either upload or email the New Buyer Form found on the Register Page . No photos, only email please.
  • Scan in and email your sellers permit to orders@replicadecor.com *NO PHOTOS please, we can only accept scanned in and emailed copies of all forms. 

Minimum Order Amounts

  • Opening order minimums for new U.S. domestic accounts is $250
  • For international accounts, the opening order minimum is $500.
  • Credit card or direct wire payment is required for all accounts
  • There are no minimums on re-orders.

Cancellations or Changes to an Order

  • Once an order has been released for shipping it cannot be cancelled or changed.
  • Any changes to an order, including deletions, additions, allocations and ship to address, must be made prior to releasing an order for shipping.
  • Please refer to our return policy for additional details.

Freight Rate

  • Replica shops for the best shipping carrier to ensure the most cost effective and efficient rates available. Most orders ship regular parcel ground service unless deemed to be non parcel based upon the order size or shipping characteristics; additional charges apply for expedited service.
  • All shipments that require special service at the time of delivery (Lift Gate, Inside Delivery, etc.) may incur additional charges. Replica will process orders based on the requirements placed by the customer.
  • Freight charges are FOB from Vista, California.

Local Pick Up

  • As a benefit to our local customers, we do allow pick ups from our Vista, CA warehouse. Our pick up hours are Monday-Thursday 9:00am-4:00pm and Fridays by appointment only. To ensure your order is ready when you arrive, please arrange a pick up date and time by either emailing orders@replicadecor.com or by calling 760-205-1232.
  • If you have any other questions about pickups, please contact us directly.

Returns

  • Returns must be requested within 5 days of receiving merchandise.
  • Prior approval must be obtained from the Customer Service Department.
  • All returns are good for a period of 7 days from the date of approval.
  • A 15% restocking fee is assessed on all returns unless the merchandise is evaluated as defective or the result of Replica Plants and Decor error.
  • All returned merchandise must be in new condition and free of damage.

Claims

  • Inspect all products upon receiving them.
  • Claims, shortages, overages, incorrect stock or damaged merchandise must be reported to the Customer Service Department within 7 days of shipment.
  • The invoice number and the order date will be needed to process the claim.
  • Keep all boxes and packaging material for possible inspection by carrier.

Cancellations or Changes to an Order

  • Once an order has been released for shipping it cannot be cancelled or changed.
  • Any changes to an order, including deletions, additions, allocations, and ship to address must be made prior to releasing an order for shipping.
  • Please refer to our return policy for additional details.

* Disclaimer

Leaves do occasionally fall off trees, plants, succulents, and florals. It may be necessary to re-attached fallen off parts, or possibly even have to glue back certain areas. All that is generally required is a little hot glue or super glue. If it is above and beyond a “normal” amount of fallen off leaves please take pictures of how you find the product upon delivery and let us know within 3 business days of arrival.